Refund policy

At Petal & Pop, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process.

1. Eligibility for Returns

-Items must be returned within 14 days of delivery.
-Products must be in their original condition and packaging, unused, and free from damage.
-Sale items and final clearance products are non-returnable unless defective.

2. How to Return

-Contact us at monicaheishere007@gmail.com with your order number and reason for return.
-Our support team will provide instructions and a return shipping address.
-Pack your items securely in the original packaging and ship them back.

3. Refunds

-Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
-Approved refunds will be processed within 5–7 business days.
-Refunds will be issued to the original payment method used at the time of purchase.

4. Exchanges

-If you wish to exchange an item for another product, please contact us at monicaheishere007@gmail.com.
-Exchanges are subject to product availability.

5. Defective or Damaged Items

-If you receive a defective or damaged product, contact us immediately at monicaheishere007@gmail.com.
-Provide photos of the damage or defect along with your order number.
-We will either replace the item or issue a full refund, depending on availability and your preference.

6. Shipping Costs

-Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
-We recommend using a trackable shipping service to ensure your return reaches us safely.

At Petal & Pop, we strive to make your shopping experience smooth, secure, and satisfying. Your happiness is our priority, and we are here to help every step of the way.